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ISO 20000

ISO 20000-1:2011 Certification

  • ISO 20000 is the world's first international standard for IT Service Management.
  • ISO/IEC 20000 is an international IT standard that allows companies to demonstrate excellence and prove best practice in IT management. The standard ensures companies can achieve evidence-based benchmarks to continuously improve their delivery of IT services. ISO/IEC 20000 was released in 2011 based on the IT infrastructure library (ITIL®) best practice framework, and updated in 2011.
    The standard is intended for organizations who provide managed IT services such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. A certificate issued by third party registrar to demonstrates that your IT management system has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure.

ISO/IEC 20000-1:2011 is the formal specification and defines the requirements for an organization to deliver managed services of an acceptable quality for its customers. The scope includes:

Requirements for a management system

  • Planning and implementing service management
  • Planning and implementing new or changed services
  • Service delivery process
  • Relationship processes
     Resolution processes
  • Control processes
  • Release processes.


Benefits of ISO 20000 certification

  •  Alignment of information technology services and business strategy. 
  •  Creation of a formal framework for current service improvement projects 
  •  Provides a benchmark type comparison with best practices 
  • Creates competitive advantage via the promotion of consistent and cost-effective services.